Refund and Returns Policy

Effective Date: 1-Jan-2025

At Fikroo.com, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below for detailed guidelines.

1. Eligibility for Refunds

To qualify for a refund:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• You must provide proof of purchase (order confirmation or receipt).
• Refund requests must be submitted within 3-5 days of receiving the item.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Customized or personalized stationery.
• Items purchased on clearance or during special promotions (unless defective).
• Digital products or downloadable content.

3. Initiating a Refund

To request a refund:

1. Contact our customer support team at contact@fikroo.com
2. Provide your order details and reason for the refund request.
3. Ship the item back to us at K-70, Krishna Nagar, Delhi – 110051, INDIA, ensuring it is securely packed to avoid damage during transit.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.
• We recommend using a trackable shipping method to ensure safe delivery.

5. Processing Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 5-7 business days, and the amount will be credited to your original payment method.

6. Exchanges

We do not offer direct exchanges. To exchange an item, please request a refund and place a new order for the desired product.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 2 days after delivery at contact@fikroo.com with photos of the product and packaging. We will arrange a replacement at no additional cost.

8. Contact Us

If you have any questions about our refund policy or need assistance with your order, please reach out to us:

Email: contact@fikroo.com